Aodai Tours (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tour guide booking platform (“Services”).

By accessing or using our Services, you agree to this Privacy Policy.

 

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name
  • Contact number
  • Email address

1.2 Booking Information

  • Tour date and time
  • Tour type
  • Attire requirements
  • Number of participants
  • Selected tour city (Ho Chi Minh, Hanoi, Da Nang)

1.3 Automatically Collected Information

  • IP address
  • Device and browser information
  • Access logs and usage data

1.4 Optional Information

  • Information you voluntarily provide (e.g., special requests or preferences).

 

2. How We Use Your Information

We use collected information to:

  • Process and manage your tour bookings
  • Communicate booking details, updates, and reminders
  • Improve our Services and user experience
  • Provide customer support
  • Comply with legal requirements
  • We do not sell your personal information to any third party.

 

3. Information Sharing and Disclosure

We may share your information under the following circumstances:

3.1 With Local Guides

We share only necessary details required to deliver your tour.

3.2 With Service Providers

Trusted third-party providers that help operate the platform (e.g., payment processing, system maintenance).

3.3 Legal Requirements

If required by law, government authority, or legal process.

 

4. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal obligations
  • Resolve disputes and enforce policies

 

5. Data Security

We employ reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or loss.

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

 

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Update or correct your information
  • Request deletion of your data
  • Withdraw consent for non-essential communication

To exercise these rights, please contact us.

 

7. Cookies and Tracking

Our platform may use cookies to enhance user experience and improve system performance.
You may disable cookies in your browser settings, but some features may not function properly.

 

8. Third-Party Links

Our website may contain links to external sites.

We are not responsible for the privacy practices or content of those external websites.

 

9. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on our website and becomes effective immediately.